Topic: “User experience”

Abstract mural with a rainbow of colors, with two concentric circles flipped 180 degrees, creating a sense of dissonance

There’s currently a video circulating of a man with cerebral palsy dead lifting 200 pounds, followed by a raw outburst of joyful celebration from his friends and supporters.

Lifting weights like that is an incredible feat for any human, but the moment is made more special by the fact that the man only weighs 99 pounds himself.

Since most of us don’t live with cerebral palsy, and many of us aren’t exposed to anyone who does, this video offers a rare moment to challenge our assumptions about the limitations of that condition and connect to the people who experience it.

As I spend more time focusing on inclusive design, I’ve become acutely tuned in to noticing the way we celebrate small acts of inclusion: The gym teacher pausing to redo the hair of the young student in his class, Susan Boyle sending shocks through the audience, the student athletes who help an injured peer to the finish line.

They create joy for the individual, and for those around them. Creating a more inclusive environment generates community, compassion, belonging.

This morning I read a phenomenal article from the New York Times Magazine on colorblindness. The author describes all the times she was misunderstood due to her visual difference, and expresses pure exhilaration over an app she discovered for her phone that allows her to sense color.

She exudes that when she pointed the app at a red sticker, “The color felt so vibrantly red.”

“Felt” Red?

I don’t think I feel color, but I also think that’s my weakness and not a strength.

Her super power is tuning into the world in a way that others can’t, helped by technology in this case, because of a physical difference that others have belittled her for.

But despite this incredible capability that the app loans her, the feature she is most excited about is the one that allows others to sense the world as she does.

The feature’s most striking effect is the ability to inspire a strange kind of empathy. Last summer, I took a trip to the Southwest, a part of the country known for the bold reds of its adobe buildings, its mesas, its sunsets, its sands and cliffs, its everything. To me, it all seemed pretty much beige…

I switched to the setting that emulates my colorblindness and showed it to the man I was with. He looked at me with a mixture of perplexity and pity, as if to say: This? This is how you experience the world?

The joy of allowing others to experience your world is more impactful than the joy of experiencing the world as others.

As much as we all want to belong, every one of us has unique differences. Some are physical, some are intellectual, some are emotional; some are visible to others, most are not.

When we talk about designing for “experience”, I don’t think we reach far enough. We can create joy through beautiful illustrations, personalized content, direct connection, and so on.

But the real joy, the real opportunity for design, is the ability to connect others in a way that is not possible without what we create.

Technology has unlocked our ability to live as our authentic selves, instead of carving space in the realm of others.

My favorite TED talk is by Neil Harbisson, who was born with a rare form of color blindness that causes the visual world to be rendered in greyscale. He partnered with a team of scientists to create a device that would allow him to hear color.

What began as a disability has become his super power: The ability to sense the world in a way that no one else can. And he was assisted by technology, by design, and that’s our opportunity.

Through inclusive design, we have the privilege of helping people to discover their own super powers, to live authentically, and to fully experience the world in radical ways.

We have the ability to bring joy into the world, and what an opportunity that is.

I stumbled upon this great article,  Slaying 5 UX myths for the good of mankind, and was blown away by the reality (and humor) of this quote:

Gone is the view of humans as rational beings who make decisions based on logical reasoning. Embrace instead humans as they are, turning to intuition when too tired to read, making poorer decisions when grumpy and who want to buy from you because you have a pretty smile and you like cats.

Can I get an “amen”?!

When I was studying economics, one of my biggest gripes was the idea that we could make large-scale policy decisions based on perfect models and the false notion of the “rational individual.”

Well, let’s face it folks: people are not rational. That’s why news about Kim Kardashian gets more attention than children starving in Darfur. It’s why we continue to vote for politicians who work against our own interest. It’s why we eat junk food, knowing full well its negative effects on us, because we like it.

And when you’re done reading this great article (which you should), follow it up with Never Ask What They Want — 3 Better Questions to Ask in User Interviews.

You’ll thank me later.

User research is paramount to a well-balanced design process. It helps us create and implement interfaces that adhere to the needs and expectations of our users. But how do we adjust for different behavioral patterns amongst that group?

People tend to fall into one of two categories – thinkers and doers; cautious and impulsive; perceptive and decisive. Neither of the two is ‘better’ than the other, but they absolutely are distinct.

In a past life, I was a multi-day raft guide on the Colorado River. Almost all of the people on my trips fell into one of these two groups. Some of my passengers wanted a controlled experience. They wanted to know where we were stopping every day, which rapids we were hitting, what we were serving for each meal, and detailed information about all aspects of the canyon itself. Other people wanted a more adventurous trip. They tended to be the ones who wanted to try and row my boat, who ran up the side hikes in front of the guide without waiting for interp, who came prepared with a swath of information that they had looked up, and who wanted to define their experience for themselves.

These two types of visitors, both unique in their own right, also shared many things in common. Namely, they still required a guide to get them down the river. They still needed assistance, but they looked for it differently. The latter group would ask which way to go and then take off to explore independently, while the former stuck close to the guide for step-by-step instruction. But they were on the same journey.

I refer to these two groups as the tourists and the explorers, respectively, and they did not leave those distinctions behind when they left the trip.

Like my passengers, your users will generally separate into these two groups. One will look for detailed walkthroughs and guidelines while the other will jump right into the interface and start playing around. However, both require a clear and intuitive interface with useful navigation and action-oriented user flows. That’s the common denominator.

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